Telecom Customer Churn Prediction

High Accuracy Predictive Modelling for Customer Churn Prediction in Telecom Industry

Churn prediction is an important factor to consider for Customer Relationship Management (CRM). In this study, statistical and data mining techniques were used for churn prediction. We use linear (logistic regression) and non-linear techniques of Random Forest and Deep Learning architectures including Deep Neural Network, Deep Belief Networks and Recurrent Neural Networks for prediction. This i...

A Survey on Customer Churn Prediction in Telecom Industry: Datasets, Methods and Metrics

---------------------------------------------------------------------***--------------------------------------------------------------------Abstract In this competitive world, business is becoming highly saturated. Especially, the field of telecommunication faces complex challenges due to a number of vibrant competitive service providers. Therefore, it has become very difficult for them to reta...

ADTreesLogit model for customer churn prediction

In this paper, we propose ADTreesLogit, a model that integrates the advantage of ADTrees model and the logistic regression model, to improve the predictive accuracy and interpretability of existing churn prediction models. We show that the overall predictive accuracy of ADTreesLogit model compares favorably with that of TreeNet®, a model which won the Gold Prize in the 2003 mobile customer chur...

Customer churn prediction by hybrid neural networks

Data Mining Techniques in Customer Churn Prediction

Customer churn prediction is one of the most important problems in customer relationship management (CRM). Its aim is to retain valuable customers to maximize the profit of a company. To predict whether a customer will be a churner or non-churner, there are a number of data mining techniques applied for churn prediction, such as artificial neural networks, decision trees, and support vector mac...